baje9's Privacy Policy

1. Introduction

baje9 ("we", "our", "platform") operates a safe and transparent online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect, how we use it, with whom we share it, and how we keep it secure when you use our website, services, or account.

By using our services or registering an account, you are agreeing to the terms of this Policy. This Policy applies alongside our Terms & Conditions and Responsible Gaming policy.

2. Information We Collect

baje9 collects only the information necessary to provide its services. We collect information in the following ways:

2.1 Information You Provide

Information you voluntarily provide when opening an account or at a later stage:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Mobile payment account details (bKash, Nagad, Rocket, Upay)
• National ID card or passport details for identity verification
• Any information you provide when contacting support

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information (operating system, browser type)
• Session data — login time, session duration, gaming activity
• Transaction history — deposit and withdrawal amounts and times
• Information collected through cookies and similar tracking technologies
• Analytics data related to page visits and click patterns

2.3 Third-Party Sources

For the purpose of identity verification and fraud prevention, we may receive limited information from trusted third-party verification services. This information is used solely to ensure account security.

3. How We Use Your Information

baje9 uses your personal information on the following legal bases and for the following purposes:

• Account Management: Creating, verifying, and ensuring secure login to your account.
• Financial Transactions: Processing deposits, withdrawals, and bonuses — via bKash, Nagad, Rocket, and Upay.
• Service Improvement: Analyzing user experience to improve the quality of the platform.
• Security & Fraud Prevention: Detecting unusual transactions and preventing multiple accounts.
• Customer Support: Resolving your issues and responding to support requests.
• Responsible Gaming: Identifying gambling problems or unusual behavior and providing the necessary assistance.
• Communications: Sending important account notifications, policy changes, or promotional information (if you have given your consent).
• Legal Obligations: Complying with applicable laws and directions from regulatory authorities.

4. Data Disclosure & Sharing

baje9 follows a strict data confidentiality policy. We may disclose information only in the following circumstances:

4.1 Service Partners

Necessary information is shared with contracted partners for our technology infrastructure, payment processing, and identity verification. These partners may not use your information independently without our instruction, and they are bound to uphold the same privacy standards.

4.2 Legal Requirements

We may provide relevant information in response to a court order, a lawful request from law enforcement, or any other legal obligation.

4.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. In such cases we will provide advance notice, and the new party will manage the information under this Policy.

4.4 Your Consent

For any sharing of information beyond the reasons stated above, we will obtain your explicit consent in advance.

5. Cookies & Tracking Technologies

Our platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the basic operation of the platform. Without them, the site will not function properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences (such as language selection and interface settings), which improves your experience on the platform.

5.3 Analytics Cookies

We analyze site usage patterns to improve the quality of our services. This information is processed in aggregate and does not identify any individual.

You can control or disable cookies through your browser settings. However, disabling essential cookies may affect some services.

6. Data Security Measures

baje9 has implemented industry-standard technical and organizational measures to protect your personal and financial information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent over encrypted channels.
• Data Encryption: Sensitive information stored on our systems (payment details, identity documents) is kept in an encrypted state.
• Access Controls: Only authorized staff may access user information, and only for specific purposes.
• Regular Security Reviews: Our systems undergo regular security testing and updates.
• Two-Factor Authentication: An additional layer of verification is provided for important account actions.

7. Data Retention Period

We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: Retained for as long as the account is active and, after account closure, for any period required by regulatory or legal obligations.
• Transaction Records: Retained for the period required under applicable laws governing financial records.
• Support Communications: Retained for a reasonable period after an issue is resolved to ensure quality of service.
• Analytics Data: Anonymous analytics data may be retained for long-term service improvement.

Once the legal basis or need for retention has ended, we delete or anonymize information using secure methods.

8. Your Rights Regarding Your Information

As a baje9 user, you have the following rights over your own personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you, how we use it, and with whom we share it. Following your request, we will provide the information within a reasonable time.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction. The support team will process this request as soon as possible.

8.3 Right to Opt Out of Marketing

If you no longer wish to receive promotional emails or messages, you may unsubscribe at any time by informing our support team. Important account notifications (security alerts, transaction confirmations) cannot be disabled.

8.4 Account Closure Request

If you wish to close your account, please inform the support team. Even after account closure, some information may need to be retained for a set period for legal and regulatory reasons.

To exercise these rights, please contact us using the method described below.

9. Protection of Minors

baje9's services are intended only for those aged 21 or above. We never knowingly collect information from minors or allow them to open an account.

An age verification process is followed at the time of account registration. If we become aware that a minor has opened an account, that account will be closed immediately and any information collected will be securely deleted.

If you believe a minor is using our platform, please notify us immediately.

10. Changes to This Policy

This Privacy Policy may be updated from time to time due to business needs, legal changes, or service improvements.

For significant changes, we will:

• Send a notification to your registered email.
• Display a notice after you log in to the platform.
• State the date of revision at the top of this page.

If you continue to use the service after a change, this will be considered your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is available 24 hours a day, 7 days a week in both Bengali and English.

We take all data protection requests seriously and aim to provide a resolution as quickly as possible.